At Sanjna Umesh, we value your satisfaction and strive to ensure a smooth shopping experience. Please review our refund policy below:

 

1. Eligibility for Refunds

1.1 Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 24 hours of receiving the product. We may require photographic evidence or return of the item before issuing a refund or replacement.

1.2 Incorrect Orders: In the event that you receive the wrong item, please notify us immediately to arrange for a return and replacement.

 

2. Refund Process

2.1 Refund Approval: Once your request for a refund is received and approved, we will initiate the refund process.

2.2 Refund Timeframe: Refunds will be processed within 10 days from the approval date. The time taken for the refund to reflect in your account may vary based on the payment method and financial institution.

 

3. Non-Refundable Items

3.1 Downloadable Products: Products that are downloaded or accessed digitally may not be eligible for refunds.

3.2 Custom or Personalized Orders: Orders for custom-made or personalized items may have limited or no eligibility for refunds. Please check the product description or contact us for details before placing such orders.

 

4. Refund Method

4.1 Original Payment: Refunds will be issued via the original payment method used for the purchase. If you prefer any other form of payment please contact us and let us know.

 

5. Contact Information

Should you have any questions or need assistance regarding refunds, please reach out to our customer support team at the contact us page.

 

6. Policy Updates

We reserve the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for changes.