Our brand aims to provide a seamless shopping experience. Should you need to cancel an order, please review our cancellation policy below:

​

1. Order Cancellation

1.1 Cancellation Timeframe: You may cancel your order within 24 hours of placing it for a full refund.

1.2 Cancellation Procedure: To cancel an order, please use our contact page to state the issue with the order with the subject as "cancellation". The reason for cancellation needs to be specified so that we can make sure to help you with alternatives if applicable.

​

2. Cancellation After Shipping

2.1 Pre-Shipment Cancellation: Once the order has been shipped, it cannot be canceled. Please refer to our return policy for further instructions.

​

3. Refunds

3.1 Refund Processing: Refunds for canceled orders will be processed within 10 days from the cancellation date.

3.2 Refund Method: Refunds will be issued via the original payment method used for the purchase. If you have any other prefer methods, please contact us through our contact page.

 

4. Exceptions

4.1 Custom or Personalized Orders: Orders for custom or personalized items may have different cancellation policies. Please check the product description or contact us for details.

4.2 Special Circumstances: In certain exceptional cases, we reserve the right to refuse or adjust the cancellation and refund. These circumstances may include, but are not limited to, fraud suspicion, system errors, or abuse of the cancellation policy.

5. Contact Information

Should you have any questions or require assistance regarding order cancellations, please reach out to our customer support team.